AaSys’ Remote Help Desk is a perfect example of how technology has enabled AaSys to improve services provided to our customers. When experiencing network or application difficulties, it is no longer necessary to place a call and wait for someone to travel to your location. With a secure Internet connection, AaSys is able to provide an immediate resolution to most day-to-day problems.

When providing remote access to network systems, it is imperative that security not be compromised. To this end, AaSys has enacted multiple safeguards. We create audit trails that are routinely reviewed by our clients. This multi-pronged approach allows us to securely solve network problems.

In the event that an issue requires onsite troubleshooting, our Remote Help Desk will keep you apprised while notifying our onsite network professionals of your problems.

Our team of network certified professionals is available during normal business hours to resolve server and desktop related problems. Service calls can be placed online or through calling our Service Dispatcher at (800) 852-7091. Our remote portal provides report capabilities while allowing clients to track Help Desk status updates and service history.